Customer Service

BDI offers customers assistance with all the steps of specialised plant construction: from R&D all the way to engineering, construction and after-sales service, BDI customers can count on a true one-stop-shop. In our in-house research centre, we develop technologies, test them on a laboratory scale and implement them on an industrial scale using our own large-scale technological testing facilities. Our many years’ experience in the planning and construction of industrial facilities mean that our customers can be sure that the plant of their choice will be realised based on their individual specifications and requirements.

Research & Development

  • In-house research centre for internal and contract research, including laboratory and test hall
  • Research share of 7–10%
  • 150 patents and patents pending worldwide

Consulting

  • Consulting for municipalities and industrial enterprises and public institutions

  • Analysis and evaluation of raw materials

  • Financial engineering

Engineering

  • Statutory engineering approval procedures, basic and detail engineering

  • Engineering of complete turnkey plants

  • Optimised process flows based on many years’ experience

Plant construction

  • Construction supervision on site provided by experienced BDI specialists

  • Many years’ cooperation with tried-and-tested suppliers

  • Global experience in project implementation

Commissioning

  • Completion of all required test phases all the way to complete commissioning

  • Extensive training for all plant staff members

  • Handover once guaranteed values have been achieved on a stable basis

After-Sales Service

  • Regular maintenance support

  • 24-hour technical helpline

  • Fast intervention provided by an efficient remote maintenance system